Privacy Policy

Appliance Services Australia (“we”, “us”, or “our”) respects your right to privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you interact with us, including through our website at https://appservices.com.au.

1. What information we collect

We collect personal information that is necessary for us to deliver services and manage our business. This may include:

Your name, business name, and contact details
Information relating to your appliance servicing needs
Details submitted through our website forms, emails or phone calls
Any communications or correspondence with our staff
Website usage data (via cookies or analytics tools)

2. How we collect your information

We collect personal information in a number of ways, including:

When you submit an inquiry or service request via our website
When you contact us by phone, email or in person
When our team visits your premises or provides a service
From third parties, such as referrals or property managers
Automatically via cookies or analytics when you browse our website

3. Why we collect your information

We collect, hold, use and disclose your information to:

Respond to your inquiries and deliver appliance servicing
Provide updates and follow-up communication after your inquiry
Send information about related services you may find useful
Improve our services, website, and customer experience
Meet legal, insurance, or regulatory obligations

We may send you emails about your inquiry or other services we believe are relevant. You can unsubscribe at any time.

4. Disclosure of your personal information

We may share your information with:

Our internal staff and authorised technicians
Trusted service providers (e.g. IT systems, email platforms, CRMs)
Legal or regulatory bodies where required by law

We do not sell or rent your information to third parties.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes:

Secure cloud-based data systems
Restricted access to sensitive records
Routine data security reviews

6. Access and correction

You may request access to the personal information we hold about you, or request corrections if it is inaccurate, incomplete or out of date.

To make a request, please contact:
admin@appservices.com.au

7. Cookies and website analytics

Our website uses cookies and third-party tools like Google Analytics to:

Monitor traffic and engagement
Improve functionality and content
Deliver relevant advertising (e.g. remarketing)

You may disable cookies via your browser, but this may affect your experience on our site.

8. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available at https://appservices.com.au.

10. Contact us

If you have any questions or concerns about this policy or how your information is handled, please get in touch:

Appliance Services Australia Pty Ltd
ABN 59 006 683 772
admin@appservices.com.au
https://appservices.com.au